TITLE: Bartender
DEPARTMENT: Food and Beverage
REPORTING TO: Shift Manager/Food & Beverage Senior Manager
LOCATION: Cherokee, NC
SALARY: Hourly $9.00-$12.00

SUMMARY:
Prepare beverages for our guests, ensuring consistent quality in a short period of time, following the recipes and guidelines established by F and B department. Adhering to the local and state liquor service laws and enforcing them with the team and maintaining a clean, sanitary and safe work area in a fast paced environment. While always following our guest service standards of 10 for 10, 80/20 and C.P.R. Team member must have
comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center.

RESPONSIBILITIES
ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:
– Provides guests with bar service, receiving food and/or beverage order, mixing and serving alcoholic and nonalcoholic drinks.
– Cleaning chopping and slicing garnish as needed, setting up the bar for start service and closing breakdown.
– Serving wine and draft or bottled beer, receiving and delivering food orders, collecting and processing
payment while following UltraStar’s cash handling policies.
– Maintains a safe, sanitary, and presentable work area, checking beverage products for appropriate temperature, restocking as necessary.
– Provides accounting of transactions in to point-of-sale system, counting currency, balancing money drawer against generated cashier report following established procedures.
– Ensures responsible alcohol beverage service polices are followed by asking for proper I.D. from guests that appear to be under the age of 30, monitoring alcohol consumption while following established laws.
– Closing alcohol service at the designated time, clearing the room of all alcoholic beverages, glasses and bottles from each venue at the time specified.
– Attends all scheduled employee meetings and brings suggestions for improvement
– Notify manager-on-duty any time a guest is not 100% satisfied with their experience

QUALIFICATIONS
– Age 21 or older
– Completion of basic food handling training and local or state mandated certification
– Excellent multi-tasking skills
– Ability to work effectively with supervisors and co-workers and with minimal supervision
– Ability to working in a high volume venue.
– Ability to meet guest needs while communicating and working effectively with supervisors and team
members in a high-volume setting
– Working knowledge of US measurements, weight and volume

EDUCATION AND/OR EXPERIENCE
– Strong written and verbal communications skills along with basic computer skills and knowledge are required for the position.
– 1 year bartending experience
– 1 year guest service experience
– 1 year food service experience
– General wine knowledge
– Basic math skills
– Awareness of local, state and federal liquor, health and sanitation laws

PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
– Work days, nights, holidays, weekends are required.
– Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.
– Read and write handwritten notes.
– Lift and carry up to 50 pounds up to 100 feet.
– Move about facility and stand for long periods of time.
– Walk or stand 100% of shift.
– Reach, bend and stoop frequently.
– Ascend and descend stairs and sloped surfaces

WORK ENVIRONMENT
– Travel may be required for occasional deliveries, visits to other locations, company meetings or catering events
– Interior Work Areas- moderate to hot temperatures in the kitchen areas. Flooring is tile in the kitchen and carpeted or tile in the restaurant. Rubber mats cover the floor behind the bar. Possibly encountering wet or slippery floor surfaces.
– Exterior Work Areas- may have extreme temperatures depending on weather conditions

TITLE: Bowling and Arcade Attendant
DEPARTMENT: Bowling and Amusements
REPORTS TO: Supervisor/B&A Shift Manager/Bowling and Amusements Operations Manager
LOCATION: North Carolina
SALARY: Hourly/$11.00 – $14.00

SUMMARY
Bowling and Arcade Attendant, is a key role in the smooth operation of the entire Bowling Center including the Helm and Arcade area. This person will be the front line of contact with guests and will be responsible for any needs the guests might have. This position demands someone with problem solving skills as well as a positive attitude to ensure a fun, memorable experience for the guest. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R. Team member must have comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center.

RESPONSIBILITIES
ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:
● Perform variety of attending duties in the Bowling, Helm, and Arcade areas.
● Maintain and provide equipment to participate in Bowling Center and Arcade.
● Monitor activities to ensure adherence to rules and safety procedures.
● Ability to work in a team environment
● Knowledge of the proper etiquette and service standards
● Ability to work calmly and effectively under pressure
● Maintain Bowling Center cleanliness by bussing lanes, keeping area free of trash, and keeping bathrooms clean and stocked.
● Keep lines of communication open with the Helm and Shift Manager on duty.
● Maintain knowledge of the company and the areas to ensure guests have correct information.
● Handle themselves in front of all guests and staff in a professional manor.
● Responsible for center cleanliness. Guest area should be kept clean and orderly at all times.
● Positive attitude
● Respectful to others
● Self -Starter
● Have a pleasant verbiage, tone, and be respectful and responsible for what they say
● Enjoys conversation with guests
● Enjoys children
● Strong customer service orientation and skills
● Ability to focus on attention on details
● Must be organized
● Excellent cash handling skills
● Detail oriented
● Flexible work schedule
● Ability to multi task and prioritize
● Ability to enforce the Center’s standards, policies and procedures with assigned staff
● Ability to be a clear thinker, analyze and resolve problems, exercising good judgment
● Ability to exert physical effort in transporting and placement of tables, chairs, podiums and other event equipment
● Ability to work without direct supervision
● Ability to work cooperatively and professionally with other departments, with respect to the chain of command

REQUIREMENTS
● Pre-Employment Drug Test and a background check are required to complete the onboarding paperwork, this is required by the Cherokee Tribal Gaming Commission.
● Have general working knowledge of the Bowling center,
● Required to have the ability of handling and moving objects such as displays, stocking, labeling, positioning, moving materials, and manipulating things. Pick up to 50lbs., 75 feet
● Develop constructive and cooperative working relationships with others to create a successful environment.
● Always provide a positive attitude and support staff and management in decision making.
● Arcade attendants are expected to possess an extensive knowledge of guest service.
● Basic math skills, computer skills
● Read and write English
● High School Diploma

PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
● Work days, nights, holidays, weekends are required.
● Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.
● Read and write handwritten notes.
● Lift and carry up to 50 pounds.
● Move about facility and stand for long periods of time.
● Walk or stand 100% of shift.
● Reach, bend and stoop frequently.
● Ascend and descend stairs and sloped surfaces

WORK ENVIROMENT
● Interior Work Areas- have moderate temperatures. Interior flooring may be carpeted, tile, and concrete. Auditorium floors are either stepped or sloped. Team members may encounter wet or slippery floor surfaces.
● Exterior Work Areas- Moderate to extreme temperatures depending on weather conditions

TITLE: Bowling Mechanic
DEPARTMENT: Facilities
REPORTS TO: Bowling Senior Mechanic
LOCATION: North Carolina
SALARY/RANGE: Hourly/$15.00 to $20.00

SUMMARY
The Bowling mechanic position conducts machine setup, troubleshooting, repairs and preventive maintenance service. During business hours corrects any lane issues including but not limited to pin reset, ball return, oil and maintain lanes and approach areas. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R. Team member must have comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center.

RESPONSIBILITIES
ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:
● Provides emergency/unscheduled repairs of production equipment during production and performs scheduled maintenance repairs of production equipment during machine service.
● Prepares and sets up machinery for scheduled production runs.
● Performs mechanic skills including, but not limited to, mechanical, electrical, pneumatic and hydraulic troubleshooting and repair of packaging and production machines.
● Reads and interprets equipment manuals and work orders to perform required maintenance and service.
● Comply with OSHA safety and health rules.
● Ensure that maintenance and repair methods for all building components are appropriate and consistently applied
● Provide training support for the Facility as directed
● Complete all other functions and assignments as assigned by the Facilities Manager
● Monitors department appearance and ensures problems are resolved expeditiously
● Flexible schedule
● Excellent communication skills including the ability to provide clear and concise details regarding building issues
● Ethical Conduct.
● Problem Solving/Analysis.
● Technical Capacity.
● Ability to collaborate will with supervisors, peers, subordinates, guests, vendors and corporate partners
● Be a team player
● Ability to follow instructions on safe use of all chemicals/cleaning materials
● Ability to perform tasks with tools, ladders, and lifts in a safe and effective manner
● Proven ability to meet deadlines with minimal supervision

EDUCATION AND/OR EXPERIENCE:
● Possession of a valid Driver’s license and good driving record
● Required to read and write English, follow verbal instructions and use simple math.
● Basic computer skills

PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
● Work days, nights, holidays, weekends are required.
● Pre-Employment Drug Test and a background check are required to complete the onboarding paperwork, this is required by the Cherokee Tribal Gaming Commission.
● Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.
● Read and write handwritten notes.
● Lift and carry up to 50 pounds 100 feet.
● Move about facility and stand for long periods of time.
● Walk or stand 100% of shift.
● Reach, bend and stoop frequently.
● Ascend and descend stairs and sloped surfaces

WORK ENVIROMENT
● Interior Work Areas- moderate to hot temperatures in the kitchen areas. Flooring is tile in the kitchen and carpeted or tile in the restaurant. Rubber mats cover the floor behind the bar. Possibly encountering wet or slippery floor surfaces.
● Exterior Work Areas- may have extreme temperatures depending on weather conditions
● The noise level in the work environment and job sites can be loud.