DEPARTMENT: Management  

REPORTING TO: Regional General Manager/ Assistant General Manager

LOCATION: North Carolina 

SALARY/RANGE: Hourly/$18.00 to $22.00

SUMMARY

The Supervisor assists the Managers and Operations Managers with ensuring company standards are met regarding bowling, food, service and satisfaction. Also has the shift responsibilities of employees and follows through to ensure tasks are complete and company standards are being met, including planning and evaluating department activities, delivering the best possible dining and entertainment experience. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R. while also following through with staff with the same expectation. Supervisors must have comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center.

RESPONSIBILITIES
ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:

• Ability to meet deadlines under time constraints and multi-task
• Provide friendly, attentive, and timely service to create exceptional experience for our guest in a high paced environment
• Able to perform all duties of each  Front of House, Bowling and Amusements position and fills in when needed
• Resolves guest problems and concerns along with employee issues
• Assists the Operation Managers with maintaining the safety and security of our guests and staff
• Communicates effectively in writing and verbally to employees, guests and vendors
• Portrays a friendly and helpful attitude with guests and staff
• Administrative duties including typing, filing, faxing, copying
• Facilitates fulfillment of entertainment center goals and company initiatives
• Achieves and maintains overall guest service goals. Oversees the guest service model, ensures guest complaints are resolved appropriately, and that appropriate service recovery gestures are made to ensure complete guest satisfaction
• Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements
• Develops and implements creative strategies to increase revenue
• Perform other duties as assigned.
• Help team members in any task they are working on
• Ensure service of fresh, appetizing and properly prepared food and beverages
• Uphold  high standards and deliver entertaining company-wide programs
• Oversee and authorize discounts, coupons, etc. assures the completion of all POS transactions and the proper control of all cash at the POS registers according to Company policies and procedures. 
• Responsible for assisting in the preparation of daily opening and or closing procedures, including reconciling registers, deposits, change and securing items according to UltraStar’s procedures. 
• Ensures compliance of Company policies, procedures and practices; and supports Company loss prevention efforts. 
• Provides orderly maintenance of front-end supplies. 

REQUIRED QUALIFICATIONS

• Proven supervisory experience with effective managerial and training skills
• Ability to effectively delegate and follow up with Team members
• Proficient guest service, administrative and follow-up skills
• Equally comfortable communicating and working with guests, supervisors, peers, subordinates, vendors or partners
• Ability to consistently meet deadlines in a timely fashion
• Standing, walking, lifting, twisting and bending on a frequent basis
• Ability to take direction
• Must have problem solving abilities, be self-motivated and organized
• Must be able to lift up to 50 lbs. 75 yards

EDUCATION AND/OR EXPERIENCE

• Minimum of 2 to 3 years of supervisory experience.
• Completion of basic food handling training and any local or state-mandated certification
• Basic math skills
• English language and professional communication skills are required
• Ability to work a flexible schedule
• Good verbal skills, written and oral communication skills along with strong analytical skills
• Accurate math and cash handling skills

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:

• Work days, nights, holidays, weekends are required.
• Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.
• Read and write handwritten notes.
• Lift and carry up to 50 pounds.
• Move about facility and stand for long periods of time.
• Walk or stand 100% of shift.
• Reach, bend and stoop frequently.
• Ascend and descend stairs and sloped surfaces

WORK ENVIRONMENT

• Travel may be required for occasional deliveries, visits to other locations, company meetings or catering events
• Interior Work Areas- moderate to hot temperatures in the kitchen areas. Flooring is tile in the kitchen and carpeted or tile in the restaurant. Rubber mats cover the floor behind the bar. Possibly encountering wet or slippery floor surfaces.
• Exterior Work Areas- may have extreme temperatures depending on weather conditions

Title: Cook 1
Department: Food and Beverage
Reporting: Senior Cook/Sous Chef/Executive Chef
Location: North Carolina
Salary: Hourly $20
SUMMARY:
The Cook 1 is responsible for preparing and/or direction the preparation of food to be served, complying with all applicable sanitation, health and personal hygiene standards and following established food production programs and procedures. The cook is responsible for appropriate use of facility supplies and equipment to minimize loss, waste and fraud. Ensure consistent food quality and prepare food items in accordance with recipes and guidelines established by the Executive Chef. Maintain a clean, sanitary, and safe work area in a fast paced environment. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R.

RESPONSIBILITIES
ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:
● Prepares or directs preparation of food served using established production procedures and systems
● Determines amount and type of food and supplies required using production systems
● Ensures availability of supplies and food or approved substitutions in adequate time for preparation
● Sets steam table; serves or ensures proper serving of food for tray line or dining room
● Complies with established sanitation standards, personal hygiene and health standards
● Observes proper food preparation and handling techniques
● Stores food properly and safely, marking the date and item
● Reports necessary equipment repair and maintenance to supervisor
● Correctly prepares all food served following standard recipes
● Plans food production coordinate with meal serving hours so that excellence, quality, temperature and appearance of food are preserved
● Portions food for serving
● Maintains daily production records
● Keeps work area neat and clean at all times, cleans and maintains equipment used in food preparation
● Completes food temperature checks before service
● Prepares or directs preparation
● Prepare hot and cold food items including dressings, sauces, soups, entrees, etc. as directed
● Measure and mix ingredients required for preparation of specific food items
● Maintain communication with other associates to assemble food items that be utilized for menu orders
● Adhere to recipes to ensure consistent food quality and presentation
● Operate large-volume cooking and preparation equipment such as mixers, grills, fryers, or ovens according to manufacturer’s instructions
● Ensure proper storage of product with labels and dates by rotating using first-in, first-out method
● Uphold cleanliness of entire kitchen including food prep area, cooking equipment, counters, shelves, utensils, and storage areas
● Perform required sanitation procedures to prepare and store food as established by the Food & Beverage Department
● Follow all procedures to ensure a safe, secure, and healthy work environment by following local, state, and federal sanitations regulations
● Perform all additional tasks and responsibilities as assigned
● Attends all scheduled employee meetings and brings suggestions for improvement
● Notify manager-on-duty any time a guest is not 100% satisfied with their experience
● Affluent knowledge of all events and amenities of the UltraStar Multi-tainment Center

QUALIFICATIONS
● Proficiency in kitchen, operations and, execution
● Completion of basic food handling training and local or state mandated certification
● Working knowledge of theatre policies, prices, menu, and bar selections
● Excellent multi-tasking skills
● Ability to follow instructions on safe use of all chemical/cleaning materials
● Ability to work effectively with supervisors and co-workers and with minimal supervision
● Ability to meet deadlines
● Ability to communicate and work effectively with supervisors and co-workers in a high-volume setting
● Working knowledge of US measurements, weight and volume
● Works well under pressure
● Can effectively solve problems
● Able to take direction
● Excellent attendance is required with schedule flexibility determined by business needs
● Must speak fluent English

EDUCATION AND/OR EXPERIENCE
● Strong written and verbal communications skills along with basic computer skills and knowledge are required for the position.
● 1 year experience in full service dining, country club, hotel, and banquets
● Basic math skills
● Awareness of local, state and federal health and sanitation laws
● Understanding of proper use and maintenance of major kitchen equipment, including stoves, refrigeration, slicer, knives and dish machine

PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
● Work days, nights, holidays, weekends are required.
● Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.
● Read and write handwritten notes.
● Lift and carry up to 50 pounds up to 100 feet.
● Move about facility and stand for long periods of time.
● Walk or stand 100% of shift.
● Reach, bend and stoop frequently.
● Ascend and descend stairs and sloped surfaces

WORK ENVIROMENT
● Travel may be required for occasional deliveries, visits to other locations, company meetings or catering events
● Interior Work Areas- moderate to hot temperatures in the kitchen areas. Flooring is tile in the kitchen and carpeted or tile in the restaurant. Rubber mats cover the floor behind the bar. Possibly encountering wet or slippery floor surfaces.
● Exterior Work Areas- may have extreme temperatures depending on weather conditions

SUMMARY
Practices strong telephone and guest service etiquette, accurately records reservations. Warmly greets and seats guests in the highest professional matter. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R. Team member must have comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center.

RESPONSIBILITIES
ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:
● Answers incoming telephone calls in a prompt and professional manner
● Manages reservations to effectively seat dining room
● Practices complete guest service by greeting and welcoming guests
● Possesses knowledge of food and beverage served
● Able to properly set tables. Plan out seating chart and organize the reservations
● Understand mechanics of service and can arrange table for large parties
● Maintains dining room, entrance(interior and exterior) restaurant throughout shift
● Maintains a clean and organized desk area
● Ensure that there are plenty of menus for service period. Make sure all menus are wiped down, free of spots or stains.
● Communication to ensure the server is aware guests have been sat
● Say good-bye to all of the guests. Check to see that their visit was great
● Attends all scheduled employee meetings and brings suggestions for improvement
● Notify manager-on-duty any time a guest is not 100% satisfied with their experience
● Affluent knowledge of all events and amenities of the UltraStar Multi-tainment Center
● Point of sale functions to include; ringing in orders, cashing/closing out checks, coupon and voucher management.

QUALIFICATIONS
● Ability to ascend and descend stairs
● Ability walk, lift, twist, bend, reach, and handle food products on frequent basis
● Demonstrate ability to work at a fast pace while standing for long periods of time
● Completion of basic food handling training and any local or state mandated certification
● Good verbal communication skills
● Ability to interact with guests
● Ability to take direction
● Ability to work in a team environment
● Knowledge of the proper etiquette and service standards
● Basic math skills
● Ability to work calmly and effectively under pressure
● Must have problem solving abilities, be self-motivated and organized
● Commitment to quality service, and food and beverage knowledge
● Excellent cash handling skills
● Detail oriented
● Ability to multi task and prioritize

EDUCATION AND/OR EXPERIENCE
● High School diploma
● 1 year prior experience working as a host/hostess in a full service restaurant preferred but not required.
● English language and professional communication skills are required

PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
● Work days, nights, holidays, weekends are required.
● Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.
● Read and write handwritten notes.
● Lift and carry up to 50 pounds 100 feet.
● Move about facility and stand for long periods of time.
● Walk or stand 100% of shift.
● Reach, bend and stoop frequently.
● Ascend and descend stairs and sloped surfaces

WORK ENVIROMENT
● Interior Work Areas- have moderate temperatures. Interior flooring may be carpeted, tile, and concrete. Auditorium floors are either stepped or sloped. Team members may encounter wet or slippery floor surfaces.
● Exterior Work Areas- Moderate to extreme temperatures depending on weather conditions

SUMMARY
Maintain clean and sanitary conditions of all cooking utensils, flatware, china, and stemware. Maintain a clean and safe environment in all back-of-house areas. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R. Team members must have comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center.

RESPONSIBILITIES
ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:
● Follow all procedures to ensure that the Facility is clean, safe, and in good repair for both associates and guests
● Clean and sanitize all cooking utensils, flatware, china, stemware, and workstation throughout the shift
● Sweep and mop the stockrooms and walk-in refrigerator nightly
● Maintain dishwashing equipment by following manufacturer’s operating instructions
● Transport all trash and food debris to the compactor after every “walk-in”
● Lock and secure all food and equipment
● Clean all equipment in preparation for the next day
● Assists in delivery and proper storage of merchandise
● Perform all additional tasks and responsibilities as assigned
● Attends all scheduled employee meetings and brings suggestions for improvement
● Notify manager-on-duty any time a guest is not 100% satisfied with their experience
● Affluent knowledge of all events and amenities of the UltraStar Multi-tainment Center

QUALIFICATIONS
● Demonstrate ability to work at a fast pace while standing for long periods of time
● Completion of basic food handling training and any local or state mandated certification
● Good verbal communication skills
● Use proper measurements of detergent and sanitizer in the dish machine
● Restocks all dishes, glassware, utensils, pot, and pans
● Removes all garbage
● Breaks down, cleans, and sanitizes the kitchen equipment at the end of a shift
● Keeps dish and other storage areas clean and organized
● Ability to lift up to 50 pounds and move it 75 yards on a regular basis
● Ability to push trash carts weighing up to 50 pounds up to 250 feet

EDUCATION AND/OR EXPERIENCE
● 1 year of back of house experience
● Knowledge of basic sanitary guidelines
● Knowledge of basic dish machine operations
● Comprehensive understanding of the English language
● Ability to communicate effectively with co-workers and manager

PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
● Work days, nights, holidays, weekends are required.
● Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.
● Read and write handwritten notes.
● Lift and carry up to 50 pounds.
● Move about facility and stand for long periods of time.
● Walk or stand 100% of shift.
● Reach, bend and stoop frequently.
● Ascend and descend stairs and sloped surfaces

WORK ENVIROMENT
● Interior Work Areas- have moderate temperatures. Interior flooring may be carpeted, tile, and concrete. Auditorium floors are either stepped or sloped. Team members may encounter wet or slippery floor surfaces.
● Exterior Work Areas- Moderate to extreme temperatures depending on weather conditions

TITLE: Server
DEPARTMENT: Food and Beverage
REPORTS TO: Restaurant Supervisor/Restaurant Manager/Sr. Manager of Food and Beverage
LOCATION: Cherokee, NC
SALARY/RANGE: Hourly $7.25-$9.50
SUMMARY
Ensures Guests have an unparalleled experience by providing fast, friendly service and being attentive to Guests’ needs. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R. Team member must have comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center

RESPONSIBILITIES
ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:
– Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
– Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance. Takes prompt corrective action where necessary or suggests alternative courses of action.
– Creates a warm, fun atmosphere for Guests and Team Members.
– Adheres to company’s sanitation procedures.
– Maintains responsibility for personal bank and ensures all financial transactions are accurate by operating credit card machines correctly, calculating and returning appropriate change and maintaining adequate cash and coin for making change.
– Follows alcohol awareness procedures for preventing intoxication and dealing with intoxicated Guests.
– Assesses Guest demeanor and identifies when behavior should be called to the attention of a Manager.
– Greets newly seated Guests’ in a friendly and timely manner.
– Accurately takes Guests’ food and drink orders.
– Maintains a thorough understanding of all menu items and is able to answer questions regarding food and drink items and their preparation.
– Enters orders into POS quickly and in proper sequence, using appropriate modifications and charges.
– Ensures food is properly garnished and delivers trays to designated table server’s own section, as well as other sections in the restaurant, as needed.
– Busses and resets tables as needed.
– Assists other Team Members as needed or as business dictates.
– Responsible for all sales on POS and completing station side work at the beginning and end of their shift.
– Participates in all incentives and contests, driving sales and promoting the brand.
– Follows portion guidelines to ensure cost control, while maximizing the Guest experience.
– Ensures ongoing Guest satisfaction by checking back after delivery of food, maintaining drink levels, removing clutter, pre‐bussing as necessary, and responding to Guest needs in a timely manner.
– Keeps station clean, sets up and takes down station tables appropriately.
– Maintains a favorable working relationship with all other Team Members to foster and promote a cooperative and harmonious working climate and help keep high morale, productivity and efficiency/effectiveness.
– Must be skilled in effectively communicating with Guests in order to generate enthusiasm about UltraStar Multi-tainment Center’s amenities and upcoming events.
– Must demonstrate ability to operate POS, make changes, accurately conduct credit card transactions, and account of all monies at the end of each shift.
– Must be able to read and communicate in English.
– Listen to hear Guests’ orders and needs, and then communicate with Guests verbally and with other Team Members verbally via POS system.
– Dressed in proper dress code requirements, looking neat, clean and professional at all times.
– Say good-bye to all of the guests. Check to see that their visit was great
– Attends all scheduled employee meetings and brings suggestions for improvement

QUALIFICATIONS
– 1 year prior experience working in a fast paced restaurant environment
– Understanding of federal, state, and local liquor laws
– English language and professional communication skills are required

EDUCATION AND/OR EXPERIENCE
– High School diploma
– Completion of basic food handling training and any local or state-mandated certification

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
– Work days, nights, holidays, weekends are required.
– Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.
– Read and write handwritten notes.
– Lift and carry up to 50 pounds, 100 feet.
– Move about facility and stand for long periods of time.
– Walk or stand 100% of shift.
– Reach, bend and stoop frequently.
– Ascend and descend stairs and sloped surfaces

WORK ENVIRONMENT
– Interior Work Areas- have moderate temperatures. Interior flooring may be carpeted, tile, and concrete. Auditorium floors are either stepped or sloped. Team members may encounter wet or slippery floor surfaces.
– Exterior Work Areas- Moderate to extreme temperatures depending on weather conditions

TITLE: Bartender
DEPARTMENT: Food and Beverage
REPORTING TO: Shift Manager/Food & Beverage Senior Manager
LOCATION: Cherokee, NC
SALARY: Hourly $9.00-$12.00

SUMMARY:
Prepare beverages for our guests, ensuring consistent quality in a short period of time, following the recipes and guidelines established by F and B department. Adhering to the local and state liquor service laws and enforcing them with the team and maintaining a clean, sanitary and safe work area in a fast paced environment. While always following our guest service standards of 10 for 10, 80/20 and C.P.R. Team member must have
comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center.

RESPONSIBILITIES
ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:
– Provides guests with bar service, receiving food and/or beverage order, mixing and serving alcoholic and nonalcoholic drinks.
– Cleaning chopping and slicing garnish as needed, setting up the bar for start service and closing breakdown.
– Serving wine and draft or bottled beer, receiving and delivering food orders, collecting and processing
payment while following UltraStar’s cash handling policies.
– Maintains a safe, sanitary, and presentable work area, checking beverage products for appropriate temperature, restocking as necessary.
– Provides accounting of transactions in to point-of-sale system, counting currency, balancing money drawer against generated cashier report following established procedures.
– Ensures responsible alcohol beverage service polices are followed by asking for proper I.D. from guests that appear to be under the age of 30, monitoring alcohol consumption while following established laws.
– Closing alcohol service at the designated time, clearing the room of all alcoholic beverages, glasses and bottles from each venue at the time specified.
– Attends all scheduled employee meetings and brings suggestions for improvement
– Notify manager-on-duty any time a guest is not 100% satisfied with their experience

QUALIFICATIONS
– Age 21 or older
– Completion of basic food handling training and local or state mandated certification
– Excellent multi-tasking skills
– Ability to work effectively with supervisors and co-workers and with minimal supervision
– Ability to working in a high volume venue.
– Ability to meet guest needs while communicating and working effectively with supervisors and team
members in a high-volume setting
– Working knowledge of US measurements, weight and volume

EDUCATION AND/OR EXPERIENCE
– Strong written and verbal communications skills along with basic computer skills and knowledge are required for the position.
– 1 year bartending experience
– 1 year guest service experience
– 1 year food service experience
– General wine knowledge
– Basic math skills
– Awareness of local, state and federal liquor, health and sanitation laws

PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
– Work days, nights, holidays, weekends are required.
– Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.
– Read and write handwritten notes.
– Lift and carry up to 50 pounds up to 100 feet.
– Move about facility and stand for long periods of time.
– Walk or stand 100% of shift.
– Reach, bend and stoop frequently.
– Ascend and descend stairs and sloped surfaces

WORK ENVIRONMENT
– Travel may be required for occasional deliveries, visits to other locations, company meetings or catering events
– Interior Work Areas- moderate to hot temperatures in the kitchen areas. Flooring is tile in the kitchen and carpeted or tile in the restaurant. Rubber mats cover the floor behind the bar. Possibly encountering wet or slippery floor surfaces.
– Exterior Work Areas- may have extreme temperatures depending on weather conditions

SUMMARY
Bowling and Arcade Attendant, is a key role in the smooth operation of the entire Bowling Center including the Helm and Arcade area. This person will be the front line of contact with guests and will be responsible for any needs the guests might have. This position demands someone with problem solving skills as well as a positive attitude to ensure a fun, memorable experience for the guest. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R. Team member must have comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center.

RESPONSIBILITIES
ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:
● Perform variety of attending duties in the Bowling, Helm, and Arcade areas.
● Maintain and provide equipment to participate in Bowling Center and Arcade.
● Monitor activities to ensure adherence to rules and safety procedures.
● Ability to work in a team environment
● Knowledge of the proper etiquette and service standards
● Ability to work calmly and effectively under pressure
● Maintain Bowling Center cleanliness by bussing lanes, keeping area free of trash, and keeping bathrooms clean and stocked.
● Keep lines of communication open with the Helm and Shift Manager on duty.
● Maintain knowledge of the company and the areas to ensure guests have correct information.
● Handle themselves in front of all guests and staff in a professional manor.
● Responsible for center cleanliness. Guest area should be kept clean and orderly at all times.
● Positive attitude
● Respectful to others
● Self -Starter
● Have a pleasant verbiage, tone, and be respectful and responsible for what they say
● Enjoys conversation with guests
● Enjoys children
● Strong customer service orientation and skills
● Ability to focus on attention on details
● Must be organized
● Excellent cash handling skills
● Detail oriented
● Flexible work schedule
● Ability to multi task and prioritize
● Ability to enforce the Center’s standards, policies and procedures with assigned staff
● Ability to be a clear thinker, analyze and resolve problems, exercising good judgment
● Ability to exert physical effort in transporting and placement of tables, chairs, podiums and other event equipment
● Ability to work without direct supervision
● Ability to work cooperatively and professionally with other departments, with respect to the chain of command

REQUIREMENTS
● Pre-Employment Drug Test and a background check are required to complete the onboarding paperwork, this is required by the Cherokee Tribal Gaming Commission.
● Have general working knowledge of the Bowling center,
● Required to have the ability of handling and moving objects such as displays, stocking, labeling, positioning, moving materials, and manipulating things. Pick up to 50lbs., 75 feet
● Develop constructive and cooperative working relationships with others to create a successful environment.
● Always provide a positive attitude and support staff and management in decision making.
● Arcade attendants are expected to possess an extensive knowledge of guest service.
● Basic math skills, computer skills
● Read and write English
● High School Diploma

PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
● Work days, nights, holidays, weekends are required.
● Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.
● Read and write handwritten notes.
● Lift and carry up to 50 pounds.
● Move about facility and stand for long periods of time.
● Walk or stand 100% of shift.
● Reach, bend and stoop frequently.
● Ascend and descend stairs and sloped surfaces

WORK ENVIROMENT
● Interior Work Areas- have moderate temperatures. Interior flooring may be carpeted, tile, and concrete. Auditorium floors are either stepped or sloped. Team members may encounter wet or slippery floor surfaces.
● Exterior Work Areas- Moderate to extreme temperatures depending on weather conditions

SUMMARY
The Bowling mechanic position conducts machine setup, troubleshooting, repairs and preventive maintenance service. During business hours corrects any lane issues including but not limited to pin reset, ball return, oil and maintain lanes and approach areas. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R. Team member must have comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center.

RESPONSIBILITIES
ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:
● Provides emergency/unscheduled repairs of production equipment during production and performs scheduled maintenance repairs of production equipment during machine service.
● Prepares and sets up machinery for scheduled production runs.
● Performs mechanic skills including, but not limited to, mechanical, electrical, pneumatic and hydraulic troubleshooting and repair of packaging and production machines.
● Reads and interprets equipment manuals and work orders to perform required maintenance and service.
● Comply with OSHA safety and health rules.
● Ensure that maintenance and repair methods for all building components are appropriate and consistently applied
● Provide training support for the Facility as directed
● Complete all other functions and assignments as assigned by the Facilities Manager
● Monitors department appearance and ensures problems are resolved expeditiously
● Flexible schedule
● Excellent communication skills including the ability to provide clear and concise details regarding building issues
● Ethical Conduct.
● Problem Solving/Analysis.
● Technical Capacity.
● Ability to collaborate will with supervisors, peers, subordinates, guests, vendors and corporate partners
● Be a team player
● Ability to follow instructions on safe use of all chemicals/cleaning materials
● Ability to perform tasks with tools, ladders, and lifts in a safe and effective manner
● Proven ability to meet deadlines with minimal supervision

EDUCATION AND/OR EXPERIENCE:
● Possession of a valid Driver’s license and good driving record
● Required to read and write English, follow verbal instructions and use simple math.
● Basic computer skills

PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
● Work days, nights, holidays, weekends are required.
● Pre-Employment Drug Test and a background check are required to complete the onboarding paperwork, this is required by the Cherokee Tribal Gaming Commission.
● Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.
● Read and write handwritten notes.
● Lift and carry up to 50 pounds 100 feet.
● Move about facility and stand for long periods of time.
● Walk or stand 100% of shift.
● Reach, bend and stoop frequently.
● Ascend and descend stairs and sloped surfaces

WORK ENVIROMENT
● Interior Work Areas- moderate to hot temperatures in the kitchen areas. Flooring is tile in the kitchen and carpeted or tile in the restaurant. Rubber mats cover the floor behind the bar. Possibly encountering wet or slippery floor surfaces.
● Exterior Work Areas- may have extreme temperatures depending on weather conditions
● The noise level in the work environment and job sites can be loud.

SUMMARY
Janitorial position performs custodial work in building interiors. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R. Weekends and holidays are also required.

RESPONSIBILITIES
ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:
● Ability to meet deadlines under time constrains and multi-task
● Report all center issues that are not immediately repairable to the EVS Supervisor
● Sometimes using ladders, dusts and washes walls, cleans ceilings and dusts and polishes light fixtures.
● Sweeps, vacuums, mops, scrubs, waxes and polishes floors
● Ensure that maintenance and repair methods for all building components are appropriate and consistently applied
● Provide training support for the center as directed
● Complete all other functions and assignments as assigned by the EVS Supervisor
● Monitors department appearance and ensures problems are resolved expeditiously
● Flexible schedule includes nights, weekends and holidays

QUALIFICATIONS:
● Excellent communication skills including the ability to provide clear and concise details regarding building issues
● Ability to collaborate will with supervisors, peers, subordinates, guests, vendors and corporate partners
● Be a team player
● Ability to follow instructions on safe use of all chemicals/cleaning materials
● Ability to perform tasks with tools, ladders, and lifts in a safe and effective manner
● Proven ability to meet deadlines with minimal supervision
● Must be familiar with the most common material handling equipment and be a licensed forklift truck operator.
● Time Management

EDUCATION AND/OR EXPERIENCE:
● Required to read and write English, follow verbal instructions and use simple math.
● Basic computer skills

PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
● Work days, nights, holidays, weekends are required.
● Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.
● Read and write handwritten notes.
● Lift and carry up to 50 pounds up to 100 feet.
● Move about facility and stand for long periods of time.
● Walk or stand 100% of shift. Reach, bend and stoop frequently.
● Ascend and descend stairs and sloped surfaces

WORK ENVIROMENT
● Travel may be required for occasional deliveries, visits to other locations, company meetings
● Interior Work Areas- moderate to hot temperatures in the kitchen areas.
● Flooring is tile in the kitchen and carpeted or tile in the restaurant.
● Rubber mats cover the floor behind the bar. Possibly encountering wet or slippery floor surfaces.
● Exterior Work Areas- may have extreme temperatures depending on weather conditions

TITLE: Bartender
DEPARTMENT: Food and Beverage
REPORTING TO: Shift Manager/Food & Beverage Senior Manager
LOCATION: Murphy, NC
SALARY: Hourly $9.00-$12.00

SUMMARY:
Prepare beverages for our guests, ensuring consistent quality in a short period of time, following the recipes and guidelines established by F and B department. Adhering to the local and state liquor service laws and enforcing them with the team and maintaining a clean, sanitary and safe work area in a fast paced environment. While always following our guest service standards of 10 for 10, 80/20 and C.P.R. Team member must have
comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center.

RESPONSIBILITIES
ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:
– Provides guests with bar service, receiving food and/or beverage order, mixing and serving alcoholic and nonalcoholic drinks.
– Cleaning chopping and slicing garnish as needed, setting up the bar for start service and closing breakdown.
– Serving wine and draft or bottled beer, receiving and delivering food orders, collecting and processing
payment while following UltraStar’s cash handling policies.
– Maintains a safe, sanitary, and presentable work area, checking beverage products for appropriate temperature, restocking as necessary.
– Provides accounting of transactions in to point-of-sale system, counting currency, balancing money drawer against generated cashier report following established procedures.
– Ensures responsible alcohol beverage service polices are followed by asking for proper I.D. from guests that appear to be under the age of 30, monitoring alcohol consumption while following established laws.
– Closing alcohol service at the designated time, clearing the room of all alcoholic beverages, glasses and bottles from each venue at the time specified.
– Attends all scheduled employee meetings and brings suggestions for improvement
– Notify manager-on-duty any time a guest is not 100% satisfied with their experience

QUALIFICATIONS
– Age 21 or older
– Completion of basic food handling training and local or state mandated certification
– Excellent multi-tasking skills
– Ability to work effectively with supervisors and co-workers and with minimal supervision
– Ability to working in a high volume venue.
– Ability to meet guest needs while communicating and working effectively with supervisors and team
members in a high-volume setting
– Working knowledge of US measurements, weight and volume

EDUCATION AND/OR EXPERIENCE
– Strong written and verbal communications skills along with basic computer skills and knowledge are required for the position.
– 1 year bartending experience
– 1 year guest service experience
– 1 year food service experience
– General wine knowledge
– Basic math skills
– Awareness of local, state and federal liquor, health and sanitation laws

PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
– Work days, nights, holidays, weekends are required.
– Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.
– Read and write handwritten notes.
– Lift and carry up to 50 pounds up to 100 feet.
– Move about facility and stand for long periods of time.
– Walk or stand 100% of shift.
– Reach, bend and stoop frequently.
– Ascend and descend stairs and sloped surfaces

WORK ENVIRONMENT
– Travel may be required for occasional deliveries, visits to other locations, company meetings or catering events
– Interior Work Areas- moderate to hot temperatures in the kitchen areas. Flooring is tile in the kitchen and carpeted or tile in the restaurant. Rubber mats cover the floor behind the bar. Possibly encountering wet or slippery floor surfaces.
– Exterior Work Areas- may have extreme temperatures depending on weather conditions

TITLE: Bowling and Arcade Attendant
DEPARTMENT: Bowling and Amusements
REPORTS TO: Supervisor/B&A Shift Manager/Bowling and Amusements Operations Manager
LOCATION: Murphy, NC
SALARY: Hourly/$11.00 – $14.00

SUMMARY
Bowling and Arcade Attendant, is a key role in the smooth operation of the entire Bowling Center including the Helm and Arcade area. This person will be the front line of contact with guests and will be responsible for any needs the guests might have. This position demands someone with problem solving skills as well as a positive attitude to ensure a fun, memorable experience for the guest. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R. Team member must have comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center.

RESPONSIBILITIES
ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:
● Perform variety of attending duties in the Bowling, Helm, and Arcade areas.
● Maintain and provide equipment to participate in Bowling Center and Arcade.
● Monitor activities to ensure adherence to rules and safety procedures.
● Ability to work in a team environment
● Knowledge of the proper etiquette and service standards
● Ability to work calmly and effectively under pressure
● Maintain Bowling Center cleanliness by bussing lanes, keeping area free of trash, and keeping bathrooms clean and stocked.
● Keep lines of communication open with the Helm and Shift Manager on duty.
● Maintain knowledge of the company and the areas to ensure guests have correct information.
● Handle themselves in front of all guests and staff in a professional manor.
● Responsible for center cleanliness. Guest area should be kept clean and orderly at all times.
● Positive attitude
● Respectful to others
● Self -Starter
● Have a pleasant verbiage, tone, and be respectful and responsible for what they say
● Enjoys conversation with guests
● Enjoys children
● Strong customer service orientation and skills
● Ability to focus on attention on details
● Must be organized
● Excellent cash handling skills
● Detail oriented
● Flexible work schedule
● Ability to multi task and prioritize
● Ability to enforce the Center’s standards, policies and procedures with assigned staff
● Ability to be a clear thinker, analyze and resolve problems, exercising good judgment
● Ability to exert physical effort in transporting and placement of tables, chairs, podiums and other event equipment
● Ability to work without direct supervision
● Ability to work cooperatively and professionally with other departments, with respect to the chain of command

REQUIREMENTS
● Pre-Employment Drug Test and a background check are required to complete the onboarding paperwork, this is required by the Cherokee Tribal Gaming Commission.
● Have general working knowledge of the Bowling center,
● Required to have the ability of handling and moving objects such as displays, stocking, labeling, positioning, moving materials, and manipulating things. Pick up to 50lbs., 75 feet
● Develop constructive and cooperative working relationships with others to create a successful environment.
● Always provide a positive attitude and support staff and management in decision making.
● Arcade attendants are expected to possess an extensive knowledge of guest service.
● Basic math skills, computer skills
● Read and write English
● High School Diploma

PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
● Work days, nights, holidays, weekends are required.
● Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.
● Read and write handwritten notes.
● Lift and carry up to 50 pounds.
● Move about facility and stand for long periods of time.
● Walk or stand 100% of shift.
● Reach, bend and stoop frequently.
● Ascend and descend stairs and sloped surfaces

WORK ENVIROMENT
● Interior Work Areas- have moderate temperatures. Interior flooring may be carpeted, tile, and concrete. Auditorium floors are either stepped or sloped. Team members may encounter wet or slippery floor surfaces.
● Exterior Work Areas- Moderate to extreme temperatures depending on weather conditions

TITLE: I.T Team Member

DEPARTMENT: Administration

REPORTS TO: IT Manager/General Manager

LOCATION: North Carolina

SALARY/RANGE: Hourly/$15.00 to $20.00

SUMMARY

Technicians must be able to install, maintain and repair both mechanical and circuitry issues in arcade game machines. This involves transporting machines and assembling them by using meters, electrical parts, hand tools and soldering irons. Arcade game technicians use manuals and wiring diagrams to keep machines in proper order and carry out various diagnostic tests. They need to be able to readily identify the most common problems with components like controls and audio systems. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R. Team member must have comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center.

RESPONSIBILITIES

ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:

• Provide excellent guest service
• Technician must keep good records of every installation and repair, along with the associated monetary transactions
• On a daily basis, an arcade game technician may deal with minor malfunctions a well as major issues
• He or she inspects machines to prevent such common difficulties
• Technicians also conduct tests on the machines and order replacement parts and keep an inventory to help with prompt repairs
• Perform variety of attending duties in the arcade
• Monitor activities to ensure adherence to rules and safety procedures.
• Ability to work in a team environment
• Knowledge of the proper etiquette and service standards
• Basic math skills
• Ability to work calmly and effectively under pressure
• Maintain repair area, keeping area free of trash
• Ensures proper payout percentage on machines while continually monitoring the quantity of tickets dispensed
• Keep lines of communication open with managers and Director of Operations
• Maintain knowledge of the company and the areas to ensure guests have correct information.
• Expected at all times to handle themselves in front of all guests and staff in a professional manner.
• Every employee is responsible for center cleanliness
• Self –Starter
• Have a pleasant attitude, and be respectful and responsible when communicating with guests and team members.
• Have basic computer skills with the ability to learn and adapt quickly.
• Ability to focus on the detail of assigned tasks
• Must be organized
• Listen and execute precisely as directed.
• Flexible work schedule
• Able to multi task and prioritize under high volume conditions.
• Ability to enforce the Center’s standards, policies and procedures
• Ability to be a clear thinker, analyze and resolve problems, exercising good judgment
• Self-starter able to work without direct supervision
• Ability to work cooperatively and professionally with other departments, with respect to the chain of command
• Required to read and write English, follow verbal instructions and use simple math.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:

• Work days, nights, holidays, weekends are required.
• Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.
• Read and write handwritten notes.
• Lift and carry up to 50 pounds.
• Move about facility and stand for long periods of time.
• Walk or stand 100% of shift.
• Reach, bend and stoop frequently.
• Ascend and descend stairs and sloped surfaces

WORK ENVIRONMENT

• Interior Work Areas- have moderate temperatures. Interior flooring may be carpeted, tile, and concrete. Team members may encounter wet or slippery floor surfaces.
• Exterior Work Areas- Moderate to extreme temperatures depending on weather conditions

TITLE: Shift Supervisor
DEPARTMENT: Bowling and Arcade
REPORTING TO: Bowling and Arcade Operations Manager/General Manager
LOCATION: Murphy, NC
SALARY: Hourly/ $14.00 to $18.00

SUMMARY:
The Supervisor assists the B&A Operations Manager with ensuring company standards are met; supervises the daily responsibilities of Bowling and Amusement team members and follows through to ensure tasks are complete and company standards are being met. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R. Weekends and holidays are also required. All Supervisors must have comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center.

RESPONSIBILITIES
ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:

• Able to perform all duties of each position with the Bowling and Arcade and fills in when needed
• Resolves guest disturbances and concerns along with team member concerns
• Assists the B&A Operations Manager with maintaining the safety and security of Bowling and Arcade
• Communicates effectively in writing and verbally to employees, guests and vendors
• Portrays a friendly and helpful attitude with guests and team members
• Administrative duties including typing, filing, faxing, copying
• Facilitates fulfillment of entertainment center goals and company initiatives
• Achieves and maintains overall guest service goals. Oversees the guest service model, ensures guest complaints are resolved appropriately, and that appropriate service recovery gestures are made to ensure complete guest satisfaction
• Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements
• Ability to work varying shifts, weekends and holidays, as well as, extended workdays to support business needs
• Other duties may be assigned

QUALIFICATIONS-REQUIRED

• Solid communication skills, strong critical and analytical thinking skills and appreciation of diversity (thought, ethnic, gender, etc.)
• Ability to Read, write and understand English
• Good working knowledge of all cash operations cashiering functions, procedures and policies
• Must be at least 21 years of age.
• Must have computer knowledge in the following programs: Microsoft Word and Excel

EDUCATION AND/OR EXPERIENCE

• One to two years of progressive management experience in a high volume bowling, entertainment and hospitality, is required
• Ability to manage several departments and staff of 50 or more employees is required
• Relevant experience or equivalent combination of education and experience is also acceptable

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:

• Working days, nights, holidays, weekends are required.
• Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.
• Lift and carry up to 50 pounds up to 100 feet.
• Move about facility and stand for long periods of time.
• Walk or stand 100% of shift.
• Reach, kneel, bend and stoop frequently.

WORK ENVIRONMENT

• While performing the duties of this job, the employee regularly works in a Bowling and arcade environment where high level of noise, dust and activity can be expected. The noise level in the work environment is usually loud
• Travel may be required for visits to other locations, company meetings
• Interior Work Areas- moderate to hot temperatures in the kitchen areas. Flooring is tile in the kitchen and carpeted or tile in the restaurant. Rubber mats cover the floor behind the bar. Possibly encountering wet or slippery floor surfaces.
• Exterior Work Areas- may have extreme temperatures depending on weather conditions